- All
- Account and Registration
- Customer Support
- Digital Downloads
- Discounts and Promotions
- Miscellaneous
- Ordering and Payment
- Privacy and Security
- Product Information
- Returns and Refunds
- Shipping and Delivery
In the event of a data breach or security incident, we have protocols in place to promptly address the issue, mitigate any potential impact, and notify affected customers as required by law.
Yes, you can download your purchased digital products multiple times. However, please note that some products may have limitations on the number of downloads allowed.
The file formats for digital downloads vary depending on the product. Common file formats include PDF, MP3, JPG, and ZIP. The specific format will be indicated on the product page.
No, sharing downloaded files with others is a violation of our terms of service. The digital products are for personal use only and should not be distributed or shared without proper authorization.
If you encounter any issues while downloading your purchased products, please contact us here, select “Product Downloading Issue,” and provide the order number and the email address associated with the account you used to make the purchase.
During the checkout process, you can enter your discount code on the Cart page. Simply enter the code and click “Apply” to see the discounted price before completing your purchase.
Discount codes may have specific terms and conditions, such as expiration dates, minimum purchase amounts, or restrictions on certain products. Please review the details provided with the discount code for any applicable restrictions.
In general, only one discount code can be used per order. If you have multiple codes, choose the one that provides the best discount for your purchase.
We may offer discounts for bulk orders. Please contact us here, select “Bulk Order Inquiry” in the dropdown box, and provide the link(s) to the product(s) you are inquiring about, the quantities of each item, and any other relevant details.
If your discount code is not working, please double-check the code for accuracy and ensure that it meets any specified requirements. If the issue persists, submit a request here, select “Billing,” and provide the discount code, a link to the product(s) you attempted to purchase, and any error notification you received.
We take your privacy seriously. Your personal information is used solely for order processing, shipping, providing a personalized shopping experience, and analyzing our website traffic for areas for improvement. We adhere to strict privacy policies and use industry-standard security measures to protect your data.
We do not store your payment information on our website. All payment transactions are securely processed through trusted third-party payment gateways.
We do not sell or share your personal information with third parties, except for purposes directly related to order processing and shipping. For more details, please refer to our privacy policy.
After completing your purchase, you can access your downloadable products by logging into your account and navigating to the “Downloads” section. There, you will find a list of all your available downloads.
You can manage your communication preferences, such as opting in or out of promotional emails, here.
You can contact our customer support team by submitting your request through the Contact Purchasing form. For compliance requests, including account deletion, submit your requests through the Contact DPO form.
We have a very small team right now, but we strive to respond to customer purchasing inquiries within 24-72 hours during business days. All other inquiries may take up to 7-10 business days. Please note that response times may be longer during weekends and holidays. We appreciate your patience and understanding while we grow! 🌷
Yes, we will do our best to provide you with product recommendations and answer specific questions about our products. Please submit your question(s) through our Contact Purchasing page and select the appropriate category in the dropdown box. To save time, please include product page links, where applicable, and provide as much detail about the information you would like us to provide you.
Yes, we provide technical support for issues related to downloads, account access, and other website-related matters. Submit your request here, select “Technical Issue” in the dropdown box, and provide as much detail as possible about your issue, including links to the page(s) where you need help.
If you have any issues with your order or need to request a refund, please submit your request here, select “Refund / Return” in the dropdown box, and provide your order no., and the email address of the account you used to make the purchase.
No, we do not offer gift-wrapping services at this time.
Once an order is placed, it is usually not possible to change the shipping method because it automatically gets routed through our supplier and we try to fulfill orders as quickly as possible. However, you can contact us here, select “Shipping Issue” and provide your order number and email address associated with the account you used to make the purchase, and let us know the specific nature of your request. We will do our best to let you know if there are any options. We appreciate your patience and understanding.
International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country. Customers are responsible for complying with their country’s import regulations and covering any additional charges.
You can provide feedback or review a product by navigating to the product page and clicking on the “Reviews” tab and following the directions to submit your review. Only logged-in customers who have purchased the product may leave a review. Your feedback is valuable to us and helps other customers make informed decisions.
Yes, you can subscribe to our newsletter to receive updates, promotions, and exclusive offers. You may sign up here.
DMCA Policy
Value-Added Living LLC is committed to respecting the intellectual property rights of others and complying with the provisions of the Digital Millennium Copyright Act (DMCA). This policy outlines the procedures for handling copyright infringement claims and our actions in response to such claims.
Reporting Copyright Infringement
If you believe that your copyrighted work has been infringed upon on Value-Added Living LLC’s platform or website, please submit your request here, by selecting “DMCA Notice” in the drop-down box, providing the following information, and then clicking “Send”:
- A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
- Identification of the copyrighted work claimed to have been infringed, or, if multiple works are involved, a representative list of such works.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
- Your contact information, including your name, address, telephone number, and email address.
- A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate and under penalty of perjury that you are authorized to act on behalf of the copyright owner.
Removal of Infringing Material
Upon receipt of a valid DMCA notice, we will expeditiously review and investigate the claim. If we determine that the content in question is infringing, we will take appropriate actions, which may include:
- Removing or disabling access to the infringing material.
- Notifying the user responsible for the allegedly infringing content.
- Notifying you that the infringing material has been removed.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
To create an account, click on the “Person” icon on the top right corner of the website, click “Register,” and then click “Sign Up” on the Member Login Page and complete the required information. You may also create an account when you purchase products from us.
Yes, you can update your account information such as name, email, and shipping address by accessing the “Account Details” section in your profile.
If you forget your password, click here. Enter your email address and follow the directions in the email sent to you.
No, each customer is allowed only one account to ensure a fair and consistent shopping experience for all users.
To delete your account, please contact us here, select “Request Account Deletion” in the drop-down box, and click “Send.”
Select the desired product, choose the options (if applicable), and then click on the “Add to Cart” button. When you are ready to checkout, click on the “Cart” button at the top right of your screen, then click on the “Checkout” button in the dropdown menu and proceed to checkout to complete your order. If you prefer to adjust item quantities or add a coupon code, first go to the Cart page and update the details there before proceeding to the “Checkout” page.
We accept major credit cards and other secure payment methods through the PayPal payment gateway. You do not need to have a PayPal account to complete your purchase. Click on the “Pay with Debit or Credit Card” button on the PayPal popup window to checkout as a Guest, or complete the PayPal login to use your PayPal account.
Changes or cancellations are rarely possible because each order is printed to order to minimize waste and we automatically submit the order to our supplier. Please contact us here as soon as possible to request any modifications. Please include your order number and the email address associated with the account you used to make the purchase.
Yes, we prioritize the security of your payment information. We use industry-standard encryption and secure payment gateways to protect your data.
At the moment, we only accept one payment method per order.
While we will offer international shipping to many countries soon, we currently ship to the contiguous United States addresses only. Please sign up for our newsletters for announcements about new shipping options. We also offer digital products for use online or download, in most countries.
Typically, orders for physical products are processed within 3-5 business days. Please bear in mind that printed products are made to order so we do not have inventory on hand. Shipping times vary depending on the destination. Holidays may affect production and shipping times. Digital products are usually available for immediate access or download. Please refer to the Product page for details.
We offer simple shipping rates for physical products in the Contiguous United States based on your cart total before discounts are applied:
| Cart Total Excl. Discounts | Shipping Rate |
| $0.00 – $9.99 | $0.50 |
| $10.00 – $14.99 | $1.00 |
| $15.00 – $19.99 | $1.50 |
| $20.00 – $24.99 | $2.00 |
| $25.00 – $29.99 | $2.50 |
| $30.00 – $34.99 | $3.00 |
| $35.00 – $39.99 | $3.50 |
| $40.00 – $44.99 | $4.00 |
| $45.00 – $49.99 | $4.50 |
| Over $50.00 | FREE |
We are working on providing a similar shipping fee structure for international shipments.
If your package arrives damaged or is lost during transit, please contact us immediately here, select “Shipping Issue” in the dropdown box, provide the order number, list the product(s) damaged, and provide the email address associated with the account you used to make the purchase. We will happily assist you in resolving the issue.
Unfortunately, we cannot change the shipping address once the order is placed. Please ensure that you provide the correct address during checkout.
Yes, we only sell genuine/authentic products sourced directly from authorized suppliers.
Product dimensions and specifications can usually be found in the product description section on the Product page. If the information is not available, please submit your inquiry here, select the appropriate pre-sale subject in the dropdown box, and be sure to provide a link to the product page so that we can provide you with accurate information.
We strive to provide accurate and high-quality product images. However, please note that there may be slight variations in color or appearance due to monitor settings or lighting conditions.
Yes, you can submit a request for an out-of-stock product here, select “Other Product Issue” in the dropdown box, and provide a link to the product page, along with the product options and quantities you desire.
Our return policy allows for returns within 30 days of receiving the product. Please review our detailed Refunds and Returns Policy for specific requirements and instructions.
To initiate a refund/return, please submit your request here, select “Refund / Return” in the dropdown box, and provide us with your order number, the item(s) you want to return or replace, the qualified reason(s) for the request (shipping damage, manufacturing defect, etc.), and the email address associated with the account you used to make the purchase. Please review our Refunds and Returns Policy before submitting your request.
Refunds are usually processed within 5-7 business days after we receive the returned product. The time it takes for the refund to appear in your account may vary depending on your payment method.
Return shipping costs may vary depending on the reason for the return. Please refer to our Refund and Returns Policy or contact us here, select “Refund / Return” in the dropdown box and provide the order number and the email address associated with the account you used to make the purchase, as well as the specific questions you may have about our policies.
If you receive a defective or incorrect item, please contact our customer support team immediately here, select “Refund / Return,” and provide the order number and the email address associated with the account you used to make the purchase. We offer replacements and refunds on a case-by-case basis. We strive to be fair in our transactions because we want you to be delighted with your purchase experience.
